State Farm® Insurance Agent Bill Matchell

"I have been a customer of Bill Matchell's office for more than 15 years. During that time I have had to file a major claim and change policies multiple times. Additionally, there have been numerous "what if" scenarios I have been able to run by them on ways to improve my coverage and savings. I typically work directly with Karla Kirkland and in every instance she has been quick to respond and extremely helpful."

"Melissa is very professional, patient, and kind! Always responds me timely! So appreciate her great help! Thanks!"

"Best State Farm Agency in Gainesville! Office staff is very sweet and knowledgeable! They are prompt when calling you back and are very helpful with all your insurance needs! Thank you Bill, Karla and staff for all you do!"

"I spoke with Debbie about a small issue and she was wonderful. She was so kind and helpful. I cannot express how grateful I am. Incredible service!"

"It is always a pleasure to talk to the wonderful people at Bill Matchell’s office! Jessica May was very helpful with all my questions and she is always so friendly and knowledgeable!"

"La agente que me ayudó hoy fue Lisbeth y fue muy servicial. Fue muy paciente conmigo y respondió todas mis preguntas. Estoy muy contenta con el servicio y recomendaré este servicio a algunos de mis familiares y amigos."

"Karla is the absolute best agent hands down. I have had several changes to my policy in over the past 2-3 years and she is so responsive and always manages to get the best rates possible. She is extremely customer service driven as well. I definitely recommend Karla for all your insurance needs."

"I’ve been with this office for MANY years. Insurance can honestly be intimidating but Debbie Reeves always walks me through problems/questions that I have. She is friendly, patient and all around an amazing resource to have. I am so thankful for this office and their friendly staff!"

"As usual Karla Kirkland's outstanding customer service and assistance is greatly appreciated. She is the only reason I stay with this office!!!"

"We have insurance with State Farm Insurance for 40 years and the Bill Mitchell We were the best! I had a difficult problem I need help with and Karla understood what i needed to solve it. I would Redmond them to anyone in the Gainesville area Janet"

"I have come to have minimal expectations when I contact an insurance office. Today they like to throw you into the "answering room". You get "the next available" person to help you. That was not my experience in calling this office. My conversation and following contact with Karla always had a personal touch. I appreciated her hearing me and taking care of me. What a great asset for Mr. Matchell and State Farm!"

"Jessica, Karla and the whole team are excellent to work with. They were very accommodating for our initial homeowners underwriting process, as well as subsequent revisions we've had to make. Highly recommend."

"Just purchased a new car and Jessica May provided her usual excellent service in getting our insurance transferred from our truck to the new car. I've been working with Jessica for several years and she has always taken good care of us."

"Karla Kirkland is the absolute best! She always answers us in record time to get us whatever we need, and on top of that, she is so friendly and can tell cares about us. We are so grateful we found her for all of our insurance needs!"

"Lisbeth assisted my husband in getting reasonable and affordable life insurance. I appreciate how she accommodated to our schedule and kept in contact. She explained thoroughly the policy and answered all of our questions. 10/10 would recommend."

"Lis has always been super helpful and doesn't hesitate to answer any questions I may have about renters and home owners insurance. She always goes above and beyond and I'm super thankful to work with someone as through and kind as she is."

"Hi Ms.Kirkland, I wanted to thank you for your professionalism and pursuit to keep my business. It's a pleasure to have people whom actually are passionate about people's well being. You're definitely answering your calling. Sincerely, Darla Forrester"

"They are friendly, caring they meet all of my needs and expectations. It’s a pleasure having them as my State Farm agents Thank you Kristin"

"Terrible experience start to finish. I wish I changed companies immediately"

"I never hesitate to contact Bill Matchell's office, particularly Karla Kirkland, whenever I have a question regarding our insurance. Karla and the rest of Bill's staff are always courteous, quick, attentive, and efficient. It does not matter whether I email, call, or stop by their office, I always meet the same friendliness and willingness to help."

"I just spoke with Jessica be from State farm today. She was an asp salute pleasure. She helped me work through all my insurance issues and kept me well informed on everything and help me through the process. She’s a great member of your team. Thanks, againJessica🙂 Sincerely, Marissa Belanger"

"The folks at Bill Matchell's State Farm office are great. Both on the phone and in person. I talked to Jessica a few times on the phone and text and she helped me out understanding the homeowners insurance in depth. I also stopped by the office and chatted with Karla regarding car insurance and the Drive Safe and Save program. She made some suggestions that reduced our premiums. Thank you ladies!"

"Debbie and Bill went to extraordinary lengths to meet my insurance needs. Not many would put in that kind of effort. Top notch. 6 stars if I could give them!"

"Mellissa was very helpful and courteous in helping us find out how to save some money since we went from two people driving to one."

"Lis is a great insurance agent. She is always helpful and informative. She reviews and gives the best options for your well being. Her customer service is top notch and has communication skills. She earned my highest recommendation."