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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dee K

April 23, 2024

5  out of  5 rating by Dee K
"As usual Karla Kirkland's outstanding customer service and assistance is greatly appreciated. She is the only reason I stay with this office!!!"
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Jessica Dawson

April 17, 2024

5  out of  5 rating by Jessica Dawson
"It is always a pleasure to talk to the wonderful people at Bill Matchell’s office! Jessica May was very helpful with all my questions and she is always so friendly and knowledgeable!"
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Janet Hames

April 16, 2024

5  out of  5 rating by Janet Hames
"We have insurance with State Farm Insurance for 40 years and the Bill Mitchell We were the best! I had a difficult problem I need help with and Karla understood what i needed to solve it. I would Redmond them to anyone in the Gainesville area Janet"
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Karen Agee

April 12, 2024

5  out of  5 rating by Karen Agee
"I have come to have minimal expectations when I contact an insurance office. Today they like to throw you into the "answering room". You get "the next available" person to help you. That was not my experience in calling this office. My conversation and following contact with Karla always had a personal touch. I appreciated her hearing me and taking care of me. What a great asset for Mr. Matchell and State Farm!"
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Ethan Magoc

April 11, 2024

5  out of  5 rating by Ethan Magoc
"Jessica, Karla and the whole team are excellent to work with. They were very accommodating for our initial homeowners underwriting process, as well as subsequent revisions we've had to make. Highly recommend."
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Jim Dresser

April 8, 2024

5  out of  5 rating by Jim Dresser
"Just purchased a new car and Jessica May provided her usual excellent service in getting our insurance transferred from our truck to the new car. I've been working with Jessica for several years and she has always taken good care of us."
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Barbara Trowell

April 3, 2024

5  out of  5 rating by Barbara Trowell
"Karla Kirkland is the absolute best! She always answers us in record time to get us whatever we need, and on top of that, she is so friendly and can tell cares about us. We are so grateful we found her for all of our insurance needs!"
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Yessey Falero

April 3, 2024

5  out of  5 rating by Yessey Falero
"Lisbeth assisted my husband in getting reasonable and affordable life insurance. I appreciate how she accommodated to our schedule and kept in contact. She explained thoroughly the policy and answered all of our questions. 10/10 would recommend."
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Yvette Calloway

April 2, 2024

5  out of  5 rating by Yvette Calloway
"Lis has always been super helpful and doesn't hesitate to answer any questions I may have about renters and home owners insurance. She always goes above and beyond and I'm super thankful to work with someone as through and kind as she is."
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Darla Forrester

April 2, 2024

5  out of  5 rating by Darla Forrester
"Hi Ms.Kirkland, I wanted to thank you for your professionalism and pursuit to keep my business. It's a pleasure to have people whom actually are passionate about people's well being. You're definitely answering your calling. Sincerely, Darla Forrester"
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Kristin Lay

April 2, 2024

5  out of  5 rating by Kristin Lay
"They are friendly, caring they meet all of my needs and expectations. It’s a pleasure having them as my State Farm agents Thank you Kristin"
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Chelle W

April 2, 2024

1  out of  5 rating by Chelle W
"Terrible experience start to finish. I wish I changed companies immediately"
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Denise Long

February 2, 2024

5  out of  5 rating by Denise Long
"I never hesitate to contact Bill Matchell's office, particularly Karla Kirkland, whenever I have a question regarding our insurance. Karla and the rest of Bill's staff are always courteous, quick, attentive, and efficient. It does not matter whether I email, call, or stop by their office, I always meet the same friendliness and willingness to help."
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Marissa Belanger

January 23, 2024

5  out of  5 rating by Marissa Belanger
"I just spoke with Jessica be from State farm today. She was an asp salute pleasure. She helped me work through all my insurance issues and kept me well informed on everything and help me through the process. She’s a great member of your team. Thanks, againJessica🙂 Sincerely, Marissa Belanger"
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Stephen Benoit

January 19, 2024

5  out of  5 rating by Stephen Benoit
"The folks at Bill Matchell's State Farm office are great. Both on the phone and in person. I talked to Jessica a few times on the phone and text and she helped me out understanding the homeowners insurance in depth. I also stopped by the office and chatted with Karla regarding car insurance and the Drive Safe and Save program. She made some suggestions that reduced our premiums. Thank you ladies!"
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January 12, 2024

5  out of  5 rating by C J
"Debbie and Bill went to extraordinary lengths to meet my insurance needs. Not many would put in that kind of effort. Top notch. 6 stars if I could give them!"
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Patricia Jablonski

January 10, 2024

5  out of  5 rating by Patricia Jablonski
"Mellissa was very helpful and courteous in helping us find out how to save some money since we went from two people driving to one."
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George Grays

December 9, 2023

5  out of  5 rating by George Grays
"Lis is a great insurance agent. She is always helpful and informative. She reviews and gives the best options for your well being. Her customer service is top notch and has communication skills. She earned my highest recommendation."
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Jan Ginapp

November 27, 2023

5  out of  5 rating by Jan Ginapp
"Melissa was so very quick & helpful with my insurance needs."
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October 28, 2023

5  out of  5 rating by stevemacgator
"Lis from State Farm was terrific from the momen we contacted State Farm about our accident. It’s refreshing to still get top notch personal customer service when many other businesses are not delivering the same level of service. Insurance companies' staff have challenging jobs because many times their customers are stressed due to life events, but Lis was awesome and provided a sense of calm in my chaotic time."
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Will 1x

October 24, 2023

5  out of  5 rating by Will 1x
"Great customer service. Madison is very helpful. Great prices."
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Darlene Visscher

October 11, 2023

5  out of  5 rating by Darlene Visscher
"It’s my utmost pleasure to write this review for Lisbeth Perez at State Farm in Gainesville Florida. She is not just a customer service representative. She is an absolutely phenomenal customer service representative. I had to go to their offices to help my mom who has fallen ill manage some of her affairs. They put me at ease, they took their time to address my needs and were able to answer my questions and rectify her situation to complete satisfaction. Lizabeth was dogged in her pursuit in addressing my mom‘s issues of which she did to the very end and with a great outcome. I could not have asked for a more human approach to what could otherwise be a very sterile environment where you seem to be just a number nowadays. This is absolutely not the case at State Farm offices in Gainesville Florida of all the gals but in particular Lisbeth Perez."
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September 14, 2023

5  out of  5 rating by camiwar
"I had a great experience with Madison from State Farm. She was kind, thorough, patient, and flexible with me. I wanted to make theoretical adjustments and see how the premiums differed based on those varying coverages. She adjusted what I wanted and gave valuable feedback. Because of her customer service, I’ve already recommended State Farm to a few friends. Thank you!"
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Sue Hendricks

August 24, 2023

5  out of  5 rating by Sue Hendricks
"I have been most impressed with Karla Kirkland’s attention to detail and follow through. I highly recommend her for your next insurance agent!"
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Bror Ekdahl

August 22, 2023

5  out of  5 rating by Bror Ekdahl
"Great staff and very helpful service! Madison is very helpful in communicating information."