State Farm® Insurance Agent Bill Matchell

"My experience with Liz was very positive. She is very knowledgeable and answered every concern and question that I had."

"Our old company kept raising there price several times avyear untill we could no longer afford it. I called seven companies to compare rates and State Farm won the test. The agent that I was lucky enough to get was so very helpful and knowledgeable and there rates were 52% cheaper than what we were paying for the same coverage. I can not say enough good things about Jessica, she was so helpful and saved us a lot of money, I highly recommend Jessica and State Farm insurance to anyone who is looking for better rstes."

"Lisbeth Perez was a pleasure to work with. She has been incredibly helpful in the past establishing and maintaining my home insurance, and recently providing coverage for a newly purchased vehicle. She is professional, courteous and terrific at explaining the intricacies of insurance."

"Very helpful. Went above and beyond."

"Professional one!!"

"Karla took the mess of policies that I had all over the place, reviewed it all, made excellent recommendations and explained to me where I needed to make changes. She very efficiently packaged it all together in one neat bundle, with new ID cards and documents, and saved us money! Thank you for service with a smile!"

"Such an easy and pleasant process. Karla was amazing and customized my policy precisely to my needs, saving me over 40% from my previous insurer. Thank you for being pleasant, efficient and attentive. Tremendous pleasure doing business with you."

"I had the best experience with Karla Kirkland. If there is anything that needs to get done, Karla will get it done. You know you are being taken good care of because she’ll treat you like she’s taking care of her own son. She made a very frustrating task so easy and was so fast and responsive."

"Karla Kirkland has given us the best experience we could ever ask for when trying to obtain house and flood insurance. If you need insurance please please make sure you ask for Karla! She is so responsive and has answers to all of our questions in such a timely manner. She takes care of you like you are one of her own family members. We are actively in the process of trying to buy a house and needed certain insurance paperwork and Karla took matters into her own hands and emailed our loan agent directly and continued to correspond with them until the matter was resolved. She treats her job as more than as a job and I wish there were more people like her in the insurance industry and in the world! I cannot recommend Karla Kirkland enough! Please ask for her!"

"I had the pleasure of meeting with Ms. Karla, the Office Manager at State Farm in Gainesville, Florida, along with Jessica, Lizbeth, and Ms. Debbie. During our meeting, we discussed the range of services we offer through ServiceMaster, including mold mitigation, fire restoration, water restoration, and other general restoration solutions that may benefit their State Farm clients. Additionally, I introduced our professional cleaning services, both commercial and residential. Ms. Karla, Jessica, Lizbeth, and Ms. Debbie were all a pleasure to speak with—professional, welcoming, and engaged throughout our conversation. I would highly recommend their State Farm agency to anyone in the Gainesville area seeking quality insurance services."

"Karla K at Bill Matchell's office has never failed to come through for me on sometimes confusing insurance issues. Patient, knowledgeable, courteous. A true professional !!"

"Incredible customer experience with this group .I had an emergency request for renters insurance when my son was moving into a new apartment in FL. This group got recommended from State Farm in NC. They helped me get what we needed at 3pm on a Friday! Jessica was awesome and so willing to help us get this done."

"I have insured my home and autos with Bill Mitchell for about 10 years. Bill runs an outstanding office of very competent employees, although very busy the staff always has time to assist clients with answering questions and providing excellent guidance on major claims processing as well in a timely manner. I recently had hail storm damage to my vehicle which was leased. The agents in the office guided me through a very complex process including their follow up call to a State Farm Approved Collision Shop hence providing me with a clear explanation of what the next step to take. I am certain that using one of the on-line insurance companies would have led to much frustration since each incident would engage a different employee on line or by phone; and generally said phone bots are generally not well informed especially if you are talking to a computer (AI). I believe that State Farm will continue to operate in Florida whereas many other large companies have left the State."

"Jessica May is a genuine asset for Matchell State Farm Insurance in Gainesville, FL. She is informed, kind, polite and extremely helpful and efficient. They should be very proud to have her. I give her the highest recommendation."

"Karla is always so kind, understanding and professional. She never makes me feel like my questions aren’t important. I’ve been with State Farm for more than 30 years and I would recommend them to anyone."

"Jessica, and everyone at Bill Matchell State Farm have always been very helpful. My needs have been met politely, professionally, and friendly. I have been a customer since Covid. I am so happy I switched to State Farm. Besides the best price, I have received outstanding customer service. I didn’t know insurance could be this easy! Thank you."

"My rep Jessica is helpful and always responsive. Great service. So glad I switched!"

"I enjoyed working with Karla. She makes it fun to talk about insurance."

"Karla from state farm is a top notch insurance agent. She has kept our company insured over the last few years. She always had a quick response to any of our questions or problems, and she also went over and above with anything we asked of her. State farm is good insurance, but Karla is a great insurance resource. I would defiantly recommend you give them a chance for your business."

"Began with State Farm when was living in Gainesville. Since moving have kept with them. Everyone is professional and will go out of their way for whatever is needed."

"I have had the BEST experience with Karla my insurance agent . She has went above and beyond for myself with my business policy . She also helped my daughter with all of her insurance needs."

"I have received excellent service from State Farm."

"Ms. Karla is amazing 🤩 she definitely excelled above and beyond in giving excellent customer service! Talking with her made me feel like I was talking with a lifelong friend! She is very kind, knowledgeable and welcoming! Thank you for everything Ms. Karla! Your professionalism is unmatched!"

"Karla was extremely helpful and pleasant to work with. Would highly recommend!"

"Ms. Jessica was very helpful since she started my claim with great quotes!! Two and a half weeks ago. I enjoyed her enthusiasm and wish I was younger to take her out to supper!! Teach her to 🏄‍♂️ 🌊 surf!!"