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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jan Ginapp

November 27, 2023

5  out of  5 rating by Jan Ginapp
"Melissa was so very quick & helpful with my insurance needs."
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October 28, 2023

5  out of  5 rating by stevemacgator
"Lis from State Farm was terrific from the momen we contacted State Farm about our accident. It’s refreshing to still get top notch personal customer service when many other businesses are not delivering the same level of service. Insurance companies' staff have challenging jobs because many times their customers are stressed due to life events, but Lis was awesome and provided a sense of calm in my chaotic time."
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Will 1x

October 24, 2023

5  out of  5 rating by Will 1x
"Great customer service. Madison is very helpful. Great prices."
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Darlene Visscher

October 11, 2023

5  out of  5 rating by Darlene Visscher
"It’s my utmost pleasure to write this review for Lisbeth Perez at State Farm in Gainesville Florida. She is not just a customer service representative. She is an absolutely phenomenal customer service representative. I had to go to their offices to help my mom who has fallen ill manage some of her affairs. They put me at ease, they took their time to address my needs and were able to answer my questions and rectify her situation to complete satisfaction. Lizabeth was dogged in her pursuit in addressing my mom‘s issues of which she did to the very end and with a great outcome. I could not have asked for a more human approach to what could otherwise be a very sterile environment where you seem to be just a number nowadays. This is absolutely not the case at State Farm offices in Gainesville Florida of all the gals but in particular Lisbeth Perez."
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September 14, 2023

5  out of  5 rating by camiwar
"I had a great experience with Madison from State Farm. She was kind, thorough, patient, and flexible with me. I wanted to make theoretical adjustments and see how the premiums differed based on those varying coverages. She adjusted what I wanted and gave valuable feedback. Because of her customer service, I’ve already recommended State Farm to a few friends. Thank you!"
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Sue Hendricks

August 24, 2023

5  out of  5 rating by Sue Hendricks
"I have been most impressed with Karla Kirkland’s attention to detail and follow through. I highly recommend her for your next insurance agent!"
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Bror Ekdahl

August 22, 2023

5  out of  5 rating by Bror Ekdahl
"Great staff and very helpful service! Madison is very helpful in communicating information."
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August 16, 2023

5  out of  5 rating by Mrtrumpet44
"Karla Kirkland has gone the second mile for us this year, both with a snafu with the DMV on registration on one of my cars. She has done the same with updating covering for our home with a revised wind mitigation on our roof. She has done this year after year for us."
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Kimberly Foege

August 11, 2023

5  out of  5 rating by Kimberly Foege
"I had a great experience with Madison!"
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Jingwan Yang

August 9, 2023

5  out of  5 rating by Jingwan Yang
"The service here is very attentive, especially Lis Perez, she is so kind and so professional, explaining every detail very clearly,I'm so glad I met her, she did a great job of taking out my home insurance,put it together with my car insurance and gave me a great discount. Thanks so much for her!"
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July 26, 2023

5  out of  5 rating by SHAUN WILLIS
"Great people!! They know their stuff"
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Mayda Soto

July 25, 2023

5  out of  5 rating by Mayda Soto
"Madison was amazing !!! Very professional, understanding, friendly , very detailed and she even followed up with me after speaking with her a week ago today. Thanks to that second follow up call and their great quote we decided to purchase insurance with State Farm. She was awesome!"
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July 24, 2023

5  out of  5 rating by J A
"I highly recommend Bill Matchell's agency for Homeowner's and Car’s Insurances; I spoke with Lisbeth and she was/is very helpful in assisting me to ensure that I have the appropriate coverage for my home and my new car. Lisbeth is very professional, expert and friendly every time I call; I have been with Bill Matchell’s Insurance office since I purchased my home in 2005. Thank You Lisbeth for your Supirior, professional, expert and friendly Service with all my Insurance needs. Also, I spoke with Jessica on Friday July 14 2023; Lisbeth was off that day; Jessica was very helpful and very professional when assisting me on my car Insurance quote that has been started for me by Lisbeth. Lisbeth and Jessica are always very professional, expert and friendly when I call with any insurance request..."
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ricky blackwell

July 22, 2023

5  out of  5 rating by ricky blackwell
"I have had car insurance with State Farm for several years and had nothing but great service. Karla helped me add my home this week. Thanks for the wonderful service it’s a pleasure doing business with you and your team."
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gino mattucci

June 28, 2023

5  out of  5 rating by gino mattucci
"Thank you so much Madison for helping me with car insurance today. I thought I was talking to someone I've known for years. I felt very comfortable making the transition today."
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Brenda Bastanzi

June 22, 2023

5  out of  5 rating by Brenda Bastanzi
"Excellent customer service with Madison and easy to work with. Very friendly and professional staff."
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David Feller

June 7, 2023

5  out of  5 rating by David Feller
"Debbie from this office was incredibly helpful when I needed information for new car insurance quickly. I could not have received better customer service!"
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May 4, 2023

5  out of  5 rating by Michelle
"I highly recommend Bill Matchell's office for Homeowner's Insurance! I spoke with Debbie and she was very helpful in assisting my client to ensure he has the appropriate coverage for his home. If you need professional friendly experts, call them! I have them officially saved as a reference for myself and future clients."
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Joseph Klenck

May 2, 2023

5  out of  5 rating by Joseph Klenck
"Helped me promptly and quickly with a claim request I had."
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Prabhakar Keskar

April 19, 2023

5  out of  5 rating by Prabhakar Keskar
"Bill Matchell agency and specifically Karla has provided superior service for all my insurance needs for last 31+ years. Karla has always gone above and beyond every time I needed service. She is fast, efficient, courteous, kind, and patiently listens to customers problems and above all delivers great solutions. I had few difficult situations in the past when I had auto accidents or my home got flooded with lot of damage and Karla was there to help to get things done. It is great workers like Karla that State farm is the only company I have known for all my life (I am 79 years old!!) and it has been a great ride together!!👏👏👍👍🙏🙏"
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Gwonjin Lee

March 28, 2023

5  out of  5 rating by Gwonjin Lee
"I had a great experience with Madison. She was very knowledgeable and helpful in answering all of my questions. She made the process of signing up for insurance very easy and stress-free. I would highly recommend this agency to anyone looking for insurance."
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Lin Yang

March 28, 2023

5  out of  5 rating by Lin Yang
"I just transferred to Bill Matchell State Farm recently. Ms. Madison help me a lot on the auto insurance! It is a really good price compare with other insurance company."
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Gabriel Macharia

March 27, 2023

5  out of  5 rating by Gabriel Macharia
"Thank you for going far and beyond. superior customer care."
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Jim Harding

March 24, 2023

5  out of  5 rating by Jim Harding
"We've been with State Farm for many years and this agency offers excellent and caring service. Recently they contacted me about recent price increases and if we would like to review our coverage to reduce costs. That demonstrates a real concern for their customers."
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Jim Powell

March 24, 2023

5  out of  5 rating by Jim Powell
"They have earned our trust over many years, maybe even decades. I just added an RV to our list of things insured by State Farm through Bill Matchell's office. Karla helped me this morning and it was effortless and at a price we could afford."