State Farm® Insurance Agent Bill Matchell

"I was referred to Jessica by my dad as I was in need of new auto insurance. Jessica provided excellent customer service and explained the new policy and coverage in great detail. She returns calls and emails promptly and is saving us hundreds by switching. I appreciate her kind and helpful attitude and will use her again for future insurance needs."

"Terrible office facility."

"I have been with this office for a long time , people tell me to shop around you’ve been with your insurance company for to long and you’ll get a better rate. And rightfully so possibility is I would be losing much more the personal touch that Jessica and every single person in that office gives to their customers . No thank you I’ll stay with them they have checked on me personally after my heart attack last year , they have caught things I had missed , There have been times when my teenagers are up trading cars and changing from trucks to cars from cars to trucks . They have always made sure that everything was done quickly and efficiently , and if I am told “I will look in to that and get back with you” They Follow through! So change to save 50-60 $ no thank you They are definitely worth every dime so I’ll keep my StateFarm Team !"

"I am sure it has been at least 30 years since I first used this office for my insurance needs. I got married and moved away and joined with my husband's insurance. I continued to carry the life insurance which put me in contact with them about a year ago. I was thrilled to see that they were still the same attentive office I knew. I kept that in the back of my mind and recently found myself desperately wanting a new agent. I called the office yesterday, spent a good deal of time with Jessica who so patiently got me all set up to change my insurances to their office. I love that she left me with the feeling I had before - she was there to help me get what I needed and understand all I was doing. Not so "professional" that I couldn't just talk to her like a friend. Thank you, Mr. Matchell. I love that vibe from your office!"

"State Farm has insured my home for decades, providing top notch service along with a local, friendly and knowledgeable office staff. I recently inquired about bundling my auto insurance with my homeowner's insurance. A quick call to Jessica May, in my local agent Bill Matchell's office, was a great decision. In a short time, Jessica answered all my questions and provided me with an unbelievable quote with significant savings. Her expertise, customer service and helpful personality made the decision to switch my auto coverage to State Farm an incredibly easy transaction. Thanks to Jessica, Bill and the entire team."

"Lisbeth Perez was exceptionally patient and helpful in getting me renters and car insurance. If you go in see if you can find her to work with"

"We have been with StateFarm for at least 25 years. And, we have experienced exceptional service from Karla."

"Jessica, from State Farm was excellent! Professional, competent, quick to answer questions and provide information."

"Have had coverage through Bill Matchell office for a few years now. Lisbeth has always delivered excellent services over the years and provided reasonably priced offerings."

"Had the pleasure of working with Jessica to find a policy that will suit our needs. She is absolutely amazing and professional. Kudos to Mr. Matchell for hiring wonderful staff."

"Lis was absolutley amazing! I was on the hunt for homeowner's insurance and she was able to assist me in no time! Not only was she efficient, she provided me multiple quotes and was so patient in teaching me all things insurance."

"My experience with Liz was very positive. She is very knowledgeable and answered every concern and question that I had."

"Lisbeth Perez was a pleasure to work with. She has been incredibly helpful in the past establishing and maintaining my home insurance, and recently providing coverage for a newly purchased vehicle. She is professional, courteous and terrific at explaining the intricacies of insurance."

"Karla took the mess of policies that I had all over the place, reviewed it all, made excellent recommendations and explained to me where I needed to make changes. She very efficiently packaged it all together in one neat bundle, with new ID cards and documents, and saved us money! Thank you for service with a smile!"

"Such an easy and pleasant process. Karla was amazing and customized my policy precisely to my needs, saving me over 40% from my previous insurer. Thank you for being pleasant, efficient and attentive. Tremendous pleasure doing business with you."

"I had the best experience with Karla Kirkland. If there is anything that needs to get done, Karla will get it done. You know you are being taken good care of because she’ll treat you like she’s taking care of her own son. She made a very frustrating task so easy and was so fast and responsive."

"Karla K at Bill Matchell's office has never failed to come through for me on sometimes confusing insurance issues. Patient, knowledgeable, courteous. A true professional !!"

"Incredible customer experience with this group .I had an emergency request for renters insurance when my son was moving into a new apartment in FL. This group got recommended from State Farm in NC. They helped me get what we needed at 3pm on a Friday! Jessica was awesome and so willing to help us get this done."

"I have insured my home and autos with Bill Mitchell for about 10 years. Bill runs an outstanding office of very competent employees, although very busy the staff always has time to assist clients with answering questions and providing excellent guidance on major claims processing as well in a timely manner. I recently had hail storm damage to my vehicle which was leased. The agents in the office guided me through a very complex process including their follow up call to a State Farm Approved Collision Shop hence providing me with a clear explanation of what the next step to take. I am certain that using one of the on-line insurance companies would have led to much frustration since each incident would engage a different employee on line or by phone; and generally said phone bots are generally not well informed especially if you are talking to a computer (AI). I believe that State Farm will continue to operate in Florida whereas many other large companies have left the State."

"Jessica May is a genuine asset for Matchell State Farm Insurance in Gainesville, FL. She is informed, kind, polite and extremely helpful and efficient. They should be very proud to have her. I give her the highest recommendation."

"Karla is always so kind, understanding and professional. She never makes me feel like my questions aren’t important. I’ve been with State Farm for more than 30 years and I would recommend them to anyone."

"Jessica, and everyone at Bill Matchell State Farm have always been very helpful. My needs have been met politely, professionally, and friendly. I have been a customer since Covid. I am so happy I switched to State Farm. Besides the best price, I have received outstanding customer service. I didn’t know insurance could be this easy! Thank you."

"I enjoyed working with Karla. She makes it fun to talk about insurance."

"Karla from state farm is a top notch insurance agent. She has kept our company insured over the last few years. She always had a quick response to any of our questions or problems, and she also went over and above with anything we asked of her. State farm is good insurance, but Karla is a great insurance resource. I would defiantly recommend you give them a chance for your business."

"Began with State Farm when was living in Gainesville. Since moving have kept with them. Everyone is professional and will go out of their way for whatever is needed."