State Farm® Insurance Agent Bill Matchell

"Wow! What a nice experience speaking with Jessica. She made it easy for me to understand my insurance policies. She answered my questions, and is even taking an extra step to find an answer to a specific question. She made it seem like I mattered to State Farm. Thanks Jessica!"

"Really professional."

"Great Customer Service! Me and my grandmother talked with Lis and she was super helpful explaining all of details regarding our new policy!"

"I just finished building 2 homes and I was looking for an local insurance agent. I got in touch with Karla Kirkland and was blown away by how professional she is and how she made the entire process so easy. My wife and I are very happy we picked Karla and her team to be our new insurance agent."

"I have a great time with ms. Karla! She takes care of me all the time she can."

"We have been with Bill Matchell for almost 10 years now. First there was Tina who was so awesome in helping us through our first home. We were sad when she retired. But we now have Debbie who made sure everything in the system is setup correctly, ready to go, even when we were not sure going with Statefarm Auto. We are glad to be with Statefarm and very glad to be working with Debbie."

"I’ve continually had a good experience, particularly with Marissa Mears, in working with this State Farm office since moving back to FL. She’s efficient, quick, and helpful."

"Karla Kirkland with StateFarm insurance is amazing! She is very knowledgeable and beyond polite. She never made me feel like I was wasting her time with any of my questions. I can not thank her enough for making my insurance situation a peace of mind. ❤️"

"Jessica and the entire State Farm team are amazing! I highly recommend for all insurance needs!"

"Mrs Karla Kirkland at State Farm insurance is amazing. She is very knowledgeable and very helpful. She is very respectful and easy to work with. Thanks so much for all your help."

"They were wonderful dealing with, this agency went out of their way to help. Very informative and helpful answering all of our questions. A positive experience, especially dealing with insurance in Florida."

"Karla is an indispensable asset to your company. Compassionate, caring, patient, well informed, courteous, - just a pleasure to work with. If she were in the Olympics for customer service, she would win the gold medal. Thank you Karla!"

"I have been a customer of Bill Matchell's office for more than 15 years. During that time I have had to file a major claim and change policies multiple times. Additionally, there have been numerous "what if" scenarios I have been able to run by them on ways to improve my coverage and savings. I typically work directly with Karla Kirkland and in every instance she has been quick to respond and extremely helpful."

"Melissa is very professional, patient, and kind! Always responds me timely! So appreciate her great help! Thanks!"

"Best State Farm Agency in Gainesville! Office staff is very sweet and knowledgeable! They are prompt when calling you back and are very helpful with all your insurance needs! Thank you Bill, Karla and staff for all you do!"

"I spoke with Debbie about a small issue and she was wonderful. She was so kind and helpful. I cannot express how grateful I am. Incredible service!"

"It is always a pleasure to talk to the wonderful people at Bill Matchell’s office! Jessica May was very helpful with all my questions and she is always so friendly and knowledgeable!"

"La agente que me ayudó hoy fue Lisbeth y fue muy servicial. Fue muy paciente conmigo y respondió todas mis preguntas. Estoy muy contenta con el servicio y recomendaré este servicio a algunos de mis familiares y amigos."

"Karla is the absolute best agent hands down. I have had several changes to my policy in over the past 2-3 years and she is so responsive and always manages to get the best rates possible. She is extremely customer service driven as well. I definitely recommend Karla for all your insurance needs."

"I’ve been with this office for MANY years. Insurance can honestly be intimidating but Debbie Reeves always walks me through problems/questions that I have. She is friendly, patient and all around an amazing resource to have. I am so thankful for this office and their friendly staff!"

"As usual Karla Kirkland's outstanding customer service and assistance is greatly appreciated. She is the only reason I stay with this office!!!"

"We have insurance with State Farm Insurance for 40 years and the Bill Mitchell We were the best! I had a difficult problem I need help with and Karla understood what i needed to solve it. I would Redmond them to anyone in the Gainesville area Janet"

"I have come to have minimal expectations when I contact an insurance office. Today they like to throw you into the "answering room". You get "the next available" person to help you. That was not my experience in calling this office. My conversation and following contact with Karla always had a personal touch. I appreciated her hearing me and taking care of me. What a great asset for Mr. Matchell and State Farm!"

"Jessica, Karla and the whole team are excellent to work with. They were very accommodating for our initial homeowners underwriting process, as well as subsequent revisions we've had to make. Highly recommend."

"Just purchased a new car and Jessica May provided her usual excellent service in getting our insurance transferred from our truck to the new car. I've been working with Jessica for several years and she has always taken good care of us."