State Farm® Insurance Agent Bill Matchell
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Pat Purmort
July 31, 2026
"Worked with Karla today. She’s knowledgeable, professional - as are the whole team!"
Isaac Dorton
July 28, 2026
"Debbie at State Farm was personable, knowledgeable, and thorough. She took the time to go over all my options and made sure I was well informed before making any decisions. Her help was extremely valuable. I hope State Farm recognizes her as an essential employee because I plan to remain in Gainesville for several more years and would not want to lose Debbie as my representative."
Alyssa Clymer
July 18, 2026
"Jessica was incredibly helpful to us as we set up our new homeowners insurance and bundled auto in as well. She answers all our questions and was very responsive and accommodating throughout the process. Would definitely recommend!"
Connie C
July 9, 2026
"Jessica was great! She worked with me to get the perfect insurance coverage that I need at a reasonable price. State Farm is a reputable insurance agency. I look forward to working with them!"
Cheryl Rhoden
July 3, 2026
"Debby was very helpful in getting me better auto insurance at a better rate. Thankful for her expertise!"
Jennifer Stafford
July 3, 2026
"I was out of state my car was totaled by a dear and was so easy to deal with thank u"
Cam Le
June 13, 2026
"The best sale women"
"Thank you so much for the 5-star review of State Farm Agent Bill Matchell’s Team! We deeply appreciate your kind words here in Gainesville . "
Scott Kessler
June 12, 2026
"Very pleasant to talk with"
"Thank you for your 4-star review! We are grateful for your positive feedback about State Farm Agent Bill Matchell’s Team here at our Gainesville office. "
Tiante Hall
June 12, 2026
"Jessica was very helpful and it has been a pleasure working with her !!"
"Thank you so much for the 5-stars, Tiante! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Bill Matchell’s Team anytime."
fred zausner
June 11, 2026
"Karla was great. She handled everything and best of all I saved a lot of money"
"Thank you so much for the 5-stars, fred! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Terry Pfaffly
June 2, 2026
"I am an older man and getting insurance is not one of my better talents. Deb Reeves made it enjoyable. Very able to get me through the process relatively pain free. I am happy I found her to get me through it. Thanks"
"Terry, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Bill Matchell’s Team here in our Gainesville office. "
Ereka Orozco
May 21, 2026
"Karla is amazing. Fast response, very professional and got everything I needed done."
"Thanks so much for the amazing review, Ereka! We really appreciate your support here in Gainesville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Mark Stoppa
May 13, 2026
"Debbie was very helpful and responsive, and she got us a much better rate than we were paying with our previous insurance company. Highly recommend!"
"Thank you for taking the time to leave such a great review, Mark. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Tom Schrepfer
May 3, 2026
"I had a great experience working with Debbie. She was incredibly helpful, very responsive, and stayed on top of every detail. She followed up consistently and made the whole process of getting new auto insurance easy and stress-free. You can tell she genuinely cares about her clients. Highly recommend."
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Gainesville to know that you had such a wonderful experience with us here on State Farm Agent Bill Matchell’s Team."
Debbie Holloway
April 2, 2026
"We were referred to this office by a friend, as our homeowner's insurance was very high. We were very pleased when Karla wrote us a new policy at less than half what we were paying and we ended up grouping our car insurance too! So happy to have met her. The office staff were very courteous. :)"
"Debbie, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Jessica Dawson
March 27, 2026
"We needed an extra endorsement added to our homeowner's policy for a special event. Instead of signing up for some random insurance on the internet, I was able to talk with Debbie and Jessica at Bill Matchell's office and they took care of everything for a VERY reasonable rate. My husband and I appreciate the value we have in our insurance policy with this office. The service we get when we call is amazing."
"Thanks Jessica!"
David Douglas
March 11, 2026
"Excellent service and made process very easy. Thank you Jessica."
Jennifer Lechner
March 5, 2026
"Debbie was patient and helpful while we saved $1000 when we moved home owners and car insurance to State Farm."
Rick Kolarsick
March 5, 2026
"Deb was a great help guiding me through the insurance process."
Michael moliver
February 23, 2026
"Karla is a rockstar. I got my car hit while it was parked, the process of getting ahold of someone took hours but she helped me get my car fixed! She is phenomenal at resolving issues."
Claire Carlton
February 10, 2026
"I was referred to Jessica by my dad as I was in need of new auto insurance. Jessica provided excellent customer service and explained the new policy and coverage in great detail. She returns calls and emails promptly and is saving us hundreds by switching. I appreciate her kind and helpful attitude and will use her again for future insurance needs."
Baba yaga 352
February 4, 2026
"Terrible office facility."
Chrisy Adkins
January 31, 2026
"I have been with this office for a long time , people tell me to shop around you’ve been with your insurance company for to long and you’ll get a better rate. And rightfully so possibility is I would be losing much more the personal touch that Jessica and every single person in that office gives to their customers . No thank you I’ll stay with them they have checked on me personally after my heart attack last year , they have caught things I had missed , There have been times when my teenagers are up trading cars and changing from trucks to cars from cars to trucks . They have always made sure that everything was done quickly and efficiently , and if I am told “I will look in to that and get back with you” They Follow through! So change to save 50-60 $ no thank you They are definitely worth every dime so I’ll keep my StateFarm Team !"
Karen Agee
January 30, 2026
"I am sure it has been at least 30 years since I first used this office for my insurance needs. I got married and moved away and joined with my husband's insurance. I continued to carry the life insurance which put me in contact with them about a year ago. I was thrilled to see that they were still the same attentive office I knew. I kept that in the back of my mind and recently found myself desperately wanting a new agent. I called the office yesterday, spent a good deal of time with Jessica who so patiently got me all set up to change my insurances to their office. I love that she left me with the feeling I had before - she was there to help me get what I needed and understand all I was doing. Not so "professional" that I couldn't just talk to her like a friend. Thank you, Mr. Matchell. I love that vibe from your office!"
Paul Carlton
January 14, 2026
"State Farm has insured my home for decades, providing top notch service along with a local, friendly and knowledgeable office staff. I recently inquired about bundling my auto insurance with my homeowner's insurance. A quick call to Jessica May, in my local agent Bill Matchell's office, was a great decision. In a short time, Jessica answered all my questions and provided me with an unbelievable quote with significant savings. Her expertise, customer service and helpful personality made the decision to switch my auto coverage to State Farm an incredibly easy transaction. Thanks to Jessica, Bill and the entire team."