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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alyssa Clymer

July 18, 2026

5  out of  5
rating by Alyssa Clymer
"Jessica was incredibly helpful to us as we set up our new homeowners insurance and bundled auto in as well. She answers all our questions and was very responsive and accommodating throughout the process. Would definitely recommend!"
We responded:
"Alyssa, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Gainesville insurance team! - Your State Farm Agent, Bill Matchell "
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Connie C

July 9, 2026

5  out of  5
rating by Connie C
"Jessica was great! She worked with me to get the perfect insurance coverage that I need at a reasonable price. State Farm is a reputable insurance agency. I look forward to working with them!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Bill Matchell’s Team. "
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Cheryl Rhoden

July 3, 2026

5  out of  5
rating by Cheryl Rhoden
"Debby was very helpful in getting me better auto insurance at a better rate. Thankful for her expertise!"
We responded:
"We appreciate your review, Cheryl. We are so happy that you had such a wonderful experience with State Farm Agent Bill Matchell’s Team here in Gainesville ! "
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Jennifer Stafford

July 3, 2026

5  out of  5
rating by Jennifer Stafford
"I was out of state my car was totaled by a dear and was so easy to deal with thank u"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Cam Le

June 13, 2026

5  out of  5
rating by Cam Le
"The best sale women"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Bill Matchell’s Team! We deeply appreciate your kind words here in Gainesville . "
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Scott Kessler

June 12, 2026

4  out of  5
rating by Scott Kessler
"Very pleasant to talk with"
We responded:
"Thank you for your 4-star review! We are grateful for your positive feedback about State Farm Agent Bill Matchell’s Team here at our Gainesville office. "
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Tiante Hall

June 12, 2026

5  out of  5
rating by Tiante Hall
"Jessica was very helpful and it has been a pleasure working with her !!"
We responded:
"Thank you so much for the 5-stars, Tiante! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Bill Matchell’s Team anytime."
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fred zausner

June 11, 2026

5  out of  5
rating by fred zausner
"Karla was great. She handled everything and best of all I saved a lot of money"
We responded:
"Thank you so much for the 5-stars, fred! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Terry Pfaffly

June 2, 2026

5  out of  5
rating by Terry Pfaffly
"I am an older man and getting insurance is not one of my better talents. Deb Reeves made it enjoyable. Very able to get me through the process relatively pain free. I am happy I found her to get me through it. Thanks"
We responded:
"Terry, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Bill Matchell’s Team here in our Gainesville office. "
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Ereka Orozco

May 21, 2026

5  out of  5
rating by Ereka Orozco
"Karla is amazing. Fast response, very professional and got everything I needed done."
We responded:
"Thanks so much for the amazing review, Ereka! We really appreciate your support here in Gainesville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Mark Stoppa

May 13, 2026

5  out of  5
rating by Mark Stoppa
"Debbie was very helpful and responsive, and she got us a much better rate than we were paying with our previous insurance company. Highly recommend!"
We responded:
"Thank you for taking the time to leave such a great review, Mark. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Tom Schrepfer

May 3, 2026

5  out of  5
rating by Tom Schrepfer
"I had a great experience working with Debbie. She was incredibly helpful, very responsive, and stayed on top of every detail. She followed up consistently and made the whole process of getting new auto insurance easy and stress-free. You can tell she genuinely cares about her clients. Highly recommend."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Gainesville to know that you had such a wonderful experience with us here on State Farm Agent Bill Matchell’s Team."
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Debbie Holloway

April 2, 2026

5  out of  5
rating by Debbie Holloway
"We were referred to this office by a friend, as our homeowner's insurance was very high. We were very pleased when Karla wrote us a new policy at less than half what we were paying and we ended up grouping our car insurance too! So happy to have met her. The office staff were very courteous. :)"
We responded:
"Debbie, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jessica Dawson

March 27, 2026

5  out of  5
rating by Jessica Dawson
"We needed an extra endorsement added to our homeowner's policy for a special event. Instead of signing up for some random insurance on the internet, I was able to talk with Debbie and Jessica at Bill Matchell's office and they took care of everything for a VERY reasonable rate. My husband and I appreciate the value we have in our insurance policy with this office. The service we get when we call is amazing."
We responded:
"Thanks Jessica!"
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David Douglas

March 11, 2026

5  out of  5
rating by David Douglas
"Excellent service and made process very easy. Thank you Jessica."
We responded:
"Thanks so much for the fantastic rating, David! We are so glad you had a positive experience with us here on State Farm Agent Bill Matchell’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Jennifer Lechner

March 5, 2026

5  out of  5
rating by Jennifer Lechner
"Debbie was patient and helpful while we saved $1000 when we moved home owners and car insurance to State Farm."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Rick Kolarsick

March 5, 2026

5  out of  5
rating by Rick Kolarsick
"Deb was a great help guiding me through the insurance process."
We responded:
"Thanks so much for the amazing review, Rick! We really appreciate your support here in Gainesville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Michael moliver

February 23, 2026

5  out of  5
rating by Michael moliver
"Karla is a rockstar. I got my car hit while it was parked, the process of getting ahold of someone took hours but she helped me get my car fixed! She is phenomenal at resolving issues."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Bill Matchell’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Gainesville ."
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Claire Carlton

February 10, 2026

5  out of  5
rating by Claire Carlton
"I was referred to Jessica by my dad as I was in need of new auto insurance. Jessica provided excellent customer service and explained the new policy and coverage in great detail. She returns calls and emails promptly and is saving us hundreds by switching. I appreciate her kind and helpful attitude and will use her again for future insurance needs."
We responded:
"Claire, thank you for your wonderful review of State Farm Agent Bill Matchell’s Team! Claire, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Bill Matchell’s Team! "
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Baba yaga 352

February 4, 2026

1  out of  5
rating by Baba yaga 352
"Terrible office facility."
We responded:
"Thanks Joshua for these comments about our agency's team! "
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Chrisy Adkins

January 31, 2026

5  out of  5
rating by Chrisy Adkins
"I have been with this office for a long time , people tell me to shop around you’ve been with your insurance company for to long and you’ll get a better rate. And rightfully so possibility is I would be losing much more the personal touch that Jessica and every single person in that office gives to their customers . No thank you I’ll stay with them they have checked on me personally after my heart attack last year , they have caught things I had missed , There have been times when my teenagers are up trading cars and changing from trucks to cars from cars to trucks . They have always made sure that everything was done quickly and efficiently , and if I am told “I will look in to that and get back with you” They Follow through! So change to save 50-60 $ no thank you They are definitely worth every dime so I’ll keep my StateFarm Team !"
We responded:
"Thank you for the fantastic review, Chrisy! We are always here to help with your insurance needs here in Gainesville . "
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Karen Agee

January 30, 2026

5  out of  5
rating by Karen Agee
"I am sure it has been at least 30 years since I first used this office for my insurance needs. I got married and moved away and joined with my husband's insurance. I continued to carry the life insurance which put me in contact with them about a year ago. I was thrilled to see that they were still the same attentive office I knew. I kept that in the back of my mind and recently found myself desperately wanting a new agent. I called the office yesterday, spent a good deal of time with Jessica who so patiently got me all set up to change my insurances to their office. I love that she left me with the feeling I had before - she was there to help me get what I needed and understand all I was doing. Not so "professional" that I couldn't just talk to her like a friend. Thank you, Mr. Matchell. I love that vibe from your office!"
We responded:
"I am glad you had a great experience with our office and especially with Jessica. We appreciate your business and look forward to helping you with your insurance needs."
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Paul Carlton

January 14, 2026

5  out of  5
rating by Paul Carlton
"State Farm has insured my home for decades, providing top notch service along with a local, friendly and knowledgeable office staff. I recently inquired about bundling my auto insurance with my homeowner's insurance. A quick call to Jessica May, in my local agent Bill Matchell's office, was a great decision. In a short time, Jessica answered all my questions and provided me with an unbelievable quote with significant savings. Her expertise, customer service and helpful personality made the decision to switch my auto coverage to State Farm an incredibly easy transaction. Thanks to Jessica, Bill and the entire team."
We responded:
"Thank you so much for the 5-star rating, Paul! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Hari Seshadri

January 7, 2026

5  out of  5
rating by Hari Seshadri
"Lisbeth Perez was exceptionally patient and helpful in getting me renters and car insurance. If you go in see if you can find her to work with"
We responded:
"Thank you Hari for taking the time to provide this feedback about the service you received from our office in obtaining your renters and car insurance! I will pass this information along to my team and especially Lisbeth. Thank you!"
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Edward Whitfield

December 31, 2025

5  out of  5
rating by Edward Whitfield
"We have been with StateFarm for at least 25 years. And, we have experienced exceptional service from Karla."
We responded:
"We are always happy to help with your insurance needs. Thank you for taking the time for this review. I will let Karla know!"